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Privacy Policy

Last Updated: May 8, 2026

Ce document est disponible en anglais et en chinois. La version anglaise fait foi.

Privacy Policy

This Privacy Policy describes Our policies and procedures regarding the collection, use, disclosure, storage, and protection of Your information when You use the SYLA website, mobile application, and related services (the “Service”). It also explains Your privacy rights and how applicable laws protect You.

By accessing or using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

1.1 Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions shall apply equally whether they appear in singular or plural form.

1.2 Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access Our Service or parts of Our Service.
  • Company (referred to as “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to SYLA and its affiliated entities operating the SYLA platform and services.
  • Device means any device capable of accessing the Service, such as a computer, smartphone, tablet, or other connected device.
  • Personal Data means any information relating to an identified or identifiable natural person.
  • Service refers to the SYLA website, mobile application, eSIM services, and all related products and services.
  • Service Providers means third-party companies or individuals employed by the Company to facilitate the Service, provide services on behalf of the Company, perform Service-related tasks, or assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically through the use of the Service or from the Service infrastructure itself.
  • You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.

2. Collecting and Using Your Personal Data

2.1 Types of Data Collected

a. Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You. Such information may include, but is not limited to:

  • First name and last name
  • Email address
  • Phone number
  • Billing address
  • Payment-related information
  • Country, city, postal code
  • Customer support communications
  • Usage Data

Payment transactions are processed through authorized third-party payment providers. SYLA does not store full payment card details on its own servers.

b. Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as:

  • Internet Protocol (IP) address
  • Browser type and version
  • Device type and identifiers
  • Mobile operating system
  • Pages visited within the Service
  • Date and time of access
  • Session duration
  • Diagnostic and crash data
  • Application performance data
  • Network and connectivity information

c. eSIM and Telecommunications Data

To provide eSIM and roaming-related services, We may process certain telecommunications-related information, including:

  • Device compatibility information
  • eSIM activation status
  • Mobile network usage data
  • Country or region of network connection
  • Telecom operator identifiers
  • Service consumption information

This information is used solely for providing and maintaining telecommunications services, fraud prevention, technical support, and regulatory compliance.

3. Legal Basis for Processing Personal Data

We process Personal Data only where We have a valid legal basis to do so, including:

  • Your consent;
  • The performance of a contract with You;
  • Compliance with legal obligations;
  • Legitimate business interests that do not override Your fundamental rights and freedoms.

4. How We Use Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide, maintain, and improve the Service;
  • To create and manage Your Account;
  • To process transactions and payments;
  • To activate and manage eSIM services;
  • To provide customer support;
  • To monitor usage and performance of the Service;
  • To detect, prevent, and investigate fraud or unauthorized activities;
  • To comply with legal, regulatory, tax, accounting, and telecommunications obligations;
  • To communicate with You regarding updates, notices, support, or security alerts;
  • To send marketing communications, promotions, and offers where permitted by law;

5. Sharing and Disclosure of Personal Data

We may share Your Personal Data in the following situations:

  • With Service Providers and infrastructure partners;
  • With telecommunications operators and roaming partners;
  • With payment processors and financial institutions;
  • With analytics and cloud hosting providers;
  • With customer support providers;
  • With legal, regulatory, or governmental authorities when required by law;
  • In connection with a merger, acquisition, restructuring, financing, or sale of assets;
  • To protect the rights, property, safety, and security of the Company, users, or third parties.

We do not sell Your Personal Data to third parties.

6. Third-Party Services

Our Service may integrate with or rely on third-party services, including but not limited to:

  • Payment gateways;
  • Cloud hosting providers;
  • Analytics services;
  • Mobile app distribution platform;
  • Telecommunications infrastructure providers;
  • Customer support systems.

These third parties may process Personal Data only as necessary to provide services on Our behalf and are contractually obligated to protect such information.

7. International Data Transfers

Your information may be transferred to — and maintained on — servers located outside Your country or jurisdiction where data protection laws may differ.

By using the Service, You consent to such transfers where necessary for the operation of the Service.

We take reasonable steps to ensure that Your data receives an adequate level of protection wherever it is processed.

8. Data Retention

We retain Personal Data only for as long as necessary for the purposes described in this Privacy Policy, including:

  • Providing the Service;
  • Maintaining user accounts;
  • Complying with legal and regulatory obligations;
  • Resolving disputes;
  • Enforcing agreements;
  • Preventing fraud and abuse.

Customer Personal Data may be retained for the duration necessary to provide the Services and for up to five (5) years after the termination of the customer relationship, unless a longer retention period is required or permitted by applicable law, regulatory obligations, fraud prevention requirements, accounting standards, telecommunications compliance obligations, dispute resolution purposes, or legitimate business interests.

Usage Data is generally retained for a shorter period unless required for security, analytics, legal compliance, fraud prevention, or technical improvement purposes.

When Personal Data is no longer necessary, We securely delete, anonymize, or archive it in accordance with applicable laws and industry standards.

9. Data Security

We implement reasonable administrative, technical, and organizational security measures designed to protect Personal Data against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of electronic transmission or storage is completely secure, and We cannot guarantee absolute security.

10. Your Privacy Rights

Depending on applicable laws, You may have the right to:

  • Access Your Personal Data;
  • Correct inaccurate or incomplete information;
  • Request deletion of Your data;
  • Object to certain processing activities;
  • Withdraw consent where processing is based on consent;
  • Request restriction of processing;
  • Request portability of Your Personal Data.

To exercise these rights, You may contact Us using the information provided below.

11. Children's Privacy

Our Service is not directed to individuals under the age of 13.

We do not knowingly collect Personal Data from children under 13 years old. If We become aware that such information has been collected without parental consent where required, We will take steps to delete it promptly.

If You are a parent or guardian and believe that Your child has provided Us with Personal Data, please contact Us immediately.

12. Fraud Prevention and Regulatory Compliance

To comply with telecommunications, payment, fraud prevention, and regulatory obligations, We may monitor transactions, account activity, device information, and network usage.

We may suspend or restrict accounts involved in suspicious, abusive, fraudulent, unlawful, or prohibited activities.

We may also disclose information where required by applicable laws, telecommunications regulations, or lawful governmental requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective when the updated Privacy Policy is posted on this page.

Where appropriate, We may notify You by email, application notification, or prominent notice within the Service before changes become effective.

You are encouraged to review this Privacy Policy periodically.

14. Contact Us

If You have any questions, requests, or concerns regarding this Privacy Policy or the processing of Your Personal Data, You may contact Us:

Pour exercer vos droits ou supprimer votre compte, écrivez à support@syla.one ou utilisez la page Suppression de compte.